Privacy Policy |

Privacy Policy

Our Commitment

Foodco Group Pty Ltd 007 145 057, its Related Companies (including Muffin Break Pty Ltd, ACN 007 192 529, Jamaica Blue Pty Ltd, ACN 059 236 387, Cookhouse Australia Pty Ltd trading as Dreamy Donuts, ACN 131 403 382, Jahnus Pty Ltd, ACN 094 476 052  and Foodco New Zealand Ltd, CN 583535 (“we” “us”) recognise that your privacy is very important to you. We are committed to protecting the privacy of your personal information in accordance with the Australian National Privacy Principles. These principles regulate how private organisations collect, use, secure, disclose and provide access to your personal information.

Definitions

‘Personal information’ means any information that can identify an individual such as a name, address, birth date, or e-mail address.

‘Related company’ has the same meaning as that contained in Section 50 of the Australian Corporations Act.

Collection

We may collect personal information from you in various ways and on various occasions. We may, for example, collect personal information when you voluntarily enter a competition or otherwise participate in a promotional activity or complete a customer comment card. On occasion, we may collect demographic or service related information via a customer survey.

Why we collect and how we use personal information

We use your personal information primarily for market research purposes to help us improve products and services in Jamaica Blue AE, Muffin Break or Dreamy Donuts stores. Typically, the information is collated and all responses are entered anonymously. Your personal information may also be used for direct marketing purposes.

Direct marketing

From time to time, we may use your personal information to provide you with direct marketing information about the products and services that we offer. If you do not wish to receive direct marketing information, please let us know by writing to us at PO Box 303, Double Bay 1360 or directing e mail communication to [email protected] You will be reminded of your option to opt out of receiving direct marketing materials each time you receive direct marketing communications from us.

Sharing your personal information with third parties

We never sell, rent or trade your personal information. We may share your personal information with related companies.

We will not share your personal information with any unrelated party except under the following circumstances:

  1. Where a third party, such as a research company or mailing house carries out activities on our behalf
  2. Where the third party is a fully trained Muffin Break, Jamaica Blue or Dreamy Donuts franchisee
  3. In order to ensure our ability to continue to provide products or services
  4. If disclosure is required for the purposes of conducting business analysis in order to improve our products or services
  5. If disclosure is required by the law
  6. If you give us your consent.

Related or unrelated third parties to whom your personal information is disclosed are required to keep the information confidential and only use it for the same purposes we are permitted to use it.

Security of your personal information

We are committed to keeping your personal information secure and will use all reasonable precautions to protect it from loss, misuse or unauthorised alteration.

Access

The National Privacy Principles allow you to access the information we have about you and request corrections. If you would like to know what personal information we have about you, please forward your request, in writing, to us at PO Box 303, Double Bay NSW 1360 or directing e mail communication to [email protected] Upon receipt of your request, we will reply, via return letter, usually within five (5) business days.

Questions, suggestions or complaints

If you have any questions, suggestions or complaints concerning our privacy policy you should also direct them to us at PO Box 303, Double Bay NSW 1360 or directing e-mail communication to [email protected] We will respond to your question, suggestion or complaint as soon as possible.

You can obtain information on privacy issues in Australia by visiting the web site of the Office of the Australian Information Commissioner at  www.oaic.gov.au or by telephoning 1300 363 992.

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